Complete our Return Request form as soon as possible. If your order arrives damaged or defective, please, do not accept the order. If you think you are missing anything from your order, please check your order tracking for additional details or contact us. Therefore, your order may arrive as several packages, not necessarily on the same day. Your products may come from multiple warehouses or in some cases directly from the vendor. Please refer to our Equipment and Large Item Delivery Check List before confirming your order. You are responsible for bringing the large items and/or equipment inside the building and putting it in place. That means they will deliver to your door and no farther. Our delivery companies offer door-to-door delivery service only. But we do need a street/shipping address, we cannot deliver to P.O. We ship from Canada to anywhere in Canada. The carrier we use will depend on the products that you have purchased. We use multiple delivery companies that offer short and reliable delivery times. In the event an item on your order becomes unavailable, you will be notified by email, and we will provide options on how to proceed. Anywhere in Canada.ģ-7 business days from placing an order to delivery. $9 shipping charged on orders below $99 (before tax). Your postal code will determine if you are considered a remote location. Your return request is processed within 1-3 business days and your credit will appear within 10 days on your original method of payment.įree shipping on orders over $99 after discounts and before taxes, except for remote locations. You are responsible for any return shipping cost. You will be required to provide your order number and pictures of all products to be returned. Please complete this form to start the process. All products can be returned within 30 days of delivery, provided they are unused and in the original packaging.
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